Frequently Asked Questions

Common questions and answers about Raycaster AI Workspace

General FAQ

Find answers to the most commonly asked questions about Raycaster AI Workspace. If you can’t find what you’re looking for, please contact our support team.

Account & Access

How do I create a Raycaster account?

Raycaster accounts are organization-based. You can:

1. Receive an invitation from an existing organization admin
2. Contact our sales team to set up a new organization
3. Start a free trial from our website (coming soon)

After receiving an invitation or completing setup, you’ll receive instructions to create your credentials and sign in.

How do I add users to my organization?

If you’re an organization administrator:

1. Navigate to Settings → Users
2. Click “Invite Users”
3. Enter email addresses (one per line or comma-separated)
4. Select appropriate role permissions
5. Click “Send Invites”

Users will receive email invitations with instructions to create their accounts.

Technical Questions

What browsers are supported?

Raycaster is optimized for modern browsers with the best experience on:

• Chrome (recommended)
• Edge
• Firefox
• Safari

We recommend keeping your browser updated to the latest version for optimal performance and security.

Is there a mobile app available?

Currently, Raycaster is primarily designed for desktop use. While our web application is responsive and can be accessed on mobile devices, we recommend using desktop browsers for the best experience with large datasets and complex operations.

A dedicated mobile app is on our product roadmap for future development.

How secure is my data?

Raycaster implements comprehensive security measures:

• End-to-end encryption for all data in transit

Data & Research

What is the difference between research types?

Raycaster offers several specialized research tools, each designed for specific data gathering and analysis tasks. For a complete overview of all available research types and their capabilities, please visit our Research Types documentation page.

How often is research data updated?

Research data freshness depends on several factors:

• New research operations always pull the latest available information
• Web-sourced data reflects what’s currently available online
• Database information is updated according to our data providers’ schedules

For critical decisions, we recommend running a fresh research operation to ensure the most current information.

Can I research private or stealth companies?

Yes, but with some limitations:

• Information availability depends on the company’s public footprint
• For early-stage or stealth companies, research results may be limited
• The Professional and Enterprise plans include enhanced capabilities for researching private companies
• Enterprise plans can incorporate private data sources through custom integrations

The AI will always indicate confidence levels and information sources in research results.

Troubleshooting

Why is my research taking so long?

Research duration can vary based on several factors:

1. Complexity of the research prompt
2. Selected research type (Comprehensive research takes longer)
3. Current system load and queue status
4. Information availability for the target
5. Your organization’s API usage and rate limits

For faster results, consider using Quick Research for initial data gathering or breaking large batch operations into smaller groups.

How can I improve research result quality?

To get better research results:

1. Write clear, specific prompts with focused questions
2. Provide context and background information when relevant
3. Use column variables to personalize research for each target
4. Specify the format you want information presented in
5. Select the appropriate research type for your needs

Check our Prompt Writing guide for detailed best practices.

What should I do if I find incorrect information?

If you encounter inaccurate information:

1. Flag the specific result by clicking the “Report Issue” button
2. Provide details about what’s incorrect and any references to accurate information
3. For critical issues, contact [e-mail]

Your feedback helps improve our AI systems and data quality for everyone.

Billing & Subscription

How does Raycaster billing work?

Raycaster’s billing is based on:

• Subscription tier (Starter, Professional, Enterprise)
• Number of user seats
• Additional add-ons (if applicable)

Billing occurs monthly or annually (with annual discounts available). Organizations can upgrade at any time, with prorated charges for mid-cycle changes.

What happens if we reach our usage limits?

If your organization reaches its usage limits:

1. You’ll receive email notifications at 80% and 95% of your limit
2. Critical operations will continue to function
3. New research operations may be queued or limited
4. Administrators can upgrade or purchase additional capacity from the billing dashboard

Enterprise customers have flexible overflow options to handle unexpected usage spikes.

Can we switch between subscription plans?

Yes, you can change your subscription plan:

• Upgrading: Available anytime with immediate access to new features
• Downgrading: Takes effect at the next billing cycle

When upgrading, you’ll be charged the prorated difference for the remainder of your current billing cycle. Contact your account manager or support for assistance with plan changes.

Have a question not answered here? Contact our support team at [e-mail] or check our Troubleshooting Guide for solutions to common issues.

Assistant

Responses are generated using AI and may contain mistakes.