Troubleshooting

Solutions for common issues in Raycaster AI Workspace

Troubleshooting Guide

This guide provides solutions for common issues you might encounter while using Raycaster AI Workspace. If you can’t find a solution to your problem here, please contact our support team at [e-mail].

Common Issues and Solutions

Sign-In Problems

Unable to sign in with organization credentials

1. Verify that your email address is correct
2. Check if your organization uses SSO (Single Sign-On)
3. Try resetting your password
4. Contact your organization administrator to ensure your account is active

Two-factor authentication issues

1. Verify that your authenticator app has the correct time
2. Use backup codes if you cannot access your authentication device
3. Contact your organization administrator or Raycaster support for assistance

Persistent login failures

1. Clear your browser cache and cookies
2. Try using a different browser
3. Ensure your organization has an active Raycaster subscription
4. Check if your network has any firewall restrictions

Search and Navigation Issues

Global search not returning expected results

1. Try using more specific search terms
2. Ensure you have permission to access the content you’re searching for
3. Check if content was recently added (it may take a few minutes to index)
4. Verify that you’re in the correct organization
5. Try clearing the search and starting over

Search within sheets not working properly

1. Verify your search term is spelled correctly
2. Check if case sensitivity is toggled on when it shouldn’t be
3. Try disabling any active filters that might be affecting results
4. For regex searches, ensure your pattern is correctly formatted
5. Try refreshing the page if search seems completely unresponsive

Navigation shortcuts not working

1. Check if another application is capturing the keyboard shortcuts
2. Ensure you’re not in an input field when trying to use navigation shortcuts
3. Verify keyboard shortcuts are enabled in your preferences
4. Try using the mouse navigation as an alternative

Research and Data Issues

Research returning no results found

1. Verify your prompt is clear and specific
2. Ensure web search is enabled for external information
3. Check that the target has sufficient online presence
4. Try modifying your prompt to be less restrictive
5. Verify that research API services are operational

Data not saving properly

1. Check your internet connection
2. Look for error messages in the notification area
3. Ensure you have edit permissions for the sheet
4. Try refreshing the page and making the edit again
5. Check if the sheet is in a read-only view

Missing or corrupted data

1. Check the sheet’s version history if available
2. Contact your organization administrator
3. Restore from a backup if possible
4. Submit a support ticket with details about what data is missing

Import/Export Issues

Unable to import files

1. Verify your file is in a supported format (CSV, Excel, etc.)
2. Check that the file size is under the maximum limit (50MB)
3. Ensure your file has appropriate column headers
4. Try converting the file to a different format
5. Check for special characters or formatting that might cause issues

Export failures

1. Try exporting a smaller dataset if the current one is very large
2. Check if you have permission to export data
3. Ensure you have stable internet connection during export
4. Try a different export format
5. Verify that your browser downloads are not being blocked

Technical Issues

Browser Compatibility

Raycaster is optimized for the following browsers:

• Chrome (recommended, latest 2 versions)
• Edge (latest 2 versions)
• Firefox (latest 2 versions)
• Safari (latest 2 versions)

If you’re experiencing issues, try:

1. Updating your browser to the latest version
2. Switching to Chrome for the best experience
3. Disabling browser extensions that might interfere with the application

Network Connectivity

Network issues can affect the application performance:

1. Ensure you have a stable internet connection
2. If behind a corporate firewall, check that Raycaster domains are whitelisted
3. Try using a different network if possible
4. Check if your VPN might be causing connection issues

Getting Help

If you’ve tried the solutions above and are still experiencing issues:

Contact Support

Submit a support ticket through one of these channels:

• Email: [e-mail]

Provide Helpful Information

When contacting support, please include:

• A detailed description of the issue
• Steps to reproduce the problem
• Screenshots or screen recordings if applicable
• Browser and operating system information
• Error messages you’ve encountered
• Your organization name

Assistant

Responses are generated using AI and may contain mistakes.